How do I restore my Scanguin Pro subscription?
Open the app’s Settings (the gear at the top of Home) and tap Restore purchases, or tap Restore at the bottom of any paywall. Scanguin Pro comes back for the Apple ID that bought it, on every device signed in to that Apple ID.
Bought Pro with a different Apple ID and saved it to your Scanguin account? Tap “Already subscribed? Sign in” on the paywall and sign in to that account.
How do I cancel my subscription?
Subscriptions are billed and managed by Apple, so you cancel them with Apple: open Settings on your iPhone, tap your name, then Subscriptions, then Scanguin Pro. While Pro is active, Settings › Manage subscription in the app takes you to the same place.
Cancel at least 24 hours before the current period ends to avoid the next charge; Pro stays on until the end of the period you paid for. Deleting the app or your Scanguin account does not cancel a subscription.
Need a hand with it? Write to us at the address above and we’ll help.
Can I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t see or change your payment details.
How do I delete my account?
In the app, open Settings (the gear at the top of Home) › Delete Account and Reset Data (it is also under Settings › Account › Delete Account), or write to us at the address above. Your sign-in account is deleted, and your e-mail address and the purchase records linked to the account are removed from our server. Then Scanguin is reset on that iPhone: every document, scan, signature, reminder and setting there is deleted, and Pip starts over. Keep copies of the documents you need first.
As the Terms of Use explain, we may keep certain information for a limited period after a deletion where the law requires or permits it, for example billing records or what we need to prevent fraud. Deleting the account does not cancel an App Store subscription; cancel that with Apple as described above.
Where are my documents? Do they leave my iPhone?
Your documents stay on your device. Scans, recognized text and everything Scanguin works out from them (summaries, deadlines, expenses, contacts) are stored only in the app’s private storage and processed on your iPhone, not uploaded to our servers, so we can’t see your documents, and we can’t recover them either.
Keep copies of the ones that matter: share them as PDF to Files, iCloud Drive or e-mail. Deleting the app, Settings › Reset Data (signed out) or Settings › Delete Account and Reset Data in the app deletes its documents for good.
Do I need an account?
No. Every feature works without one. An optional Scanguin account (Sign in with Apple, or e-mail and password) lets you use Scanguin Pro that you bought with another Apple ID. It holds your e-mail address and your purchase records, never your documents.
Legal
The Terms of Use, the Privacy Policy and the Subscription Policy are also in the app, under Settings (the gear on Home).